On Sun, Sep 23, 2012 at 3:36 PM, martinwguy
<martinwguy@gmail.com> wrote:
This isn't the first list to have this problem and the solutions are known.
Two documents:
Reading: The book Producing Open Source Software, freely available at
producingoss.com, the chapter on Communications, sections "Avoiding
common pitfalls" and "Difficult people"
Watching: How to Protect your Open Source Project from Poisonous People
http://www.youtube.com/watch?v=Q52kFL8zVoM
Though the titles are a bit over the top for the current case, but
they give many examples, the sort of well-meaning behaviour that
actually worsen the situation (such as ranting at them on-list or
banning them via technical means), and the sort of solutions that tend
to improve matters.
M
